Amplifon Customer Journey

Amplifon is one of the European market leader in hearing aid devices. Our goal was to redesign the digital journey of their customers, orchestrating different channels: SMS, CRM, Socials, Customer Care operators.

  • We successfully delivered a fully integrated customer journey
  • Main tasks: Business analysis, Personas definition, Process re-engineering.

Date : 2013

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Client : Amplifon

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